Updated on: September 1, 2020
Welcome to HiQ! We appreciate your support and would love to keep in touch with you to ensure you are having the best experience with us!
Here at HiQ, we have absolute confidence in our products which allows us to give all HiQ purchased items a 30-day money back guarantee and lifetime warranty. However, this is only in effect to items that are still for sale on the official HiQ website. We cannot give warranty or replacements to items that have been taken down or phased out as these are not in production anymore.
Returns are FREE for all defective products and whenever a wrong item is mistakenly sent by us. Otherwise, the customer is responsible for returning the products to our HQ. All returns can easily be processed through contacting customer service through the “contact us” page. You will have the option to either choose to replace or exchange your items, receive a refund or get store credit towards your next HiQ purchase.
Refunds can only be given after the products have been returned to HiQ HQ. Keep in mind that the products must be returned in their original packaging and the items must be in working condition and a resellable state. Only after items have been tested and confirmed to be in good condition will the refund be issued. Also, note the initial shipping fee(s) you paid for the delivery is not refundable.
Should you choose to replace the items, we will be able to ship the replacement items to you completely FREE of charge! You do not need to return defective items. ALL replacements are sent with FREE shipping, NO QUESTIONS ASKED! Let us know in advance along with your request if you would like any additional items added into your replacement order so we can organise this for you in advance.
Another option would be a refund, the customer will not be required to ship the items back to us (unless otherwise instructed). A customer is entitled to a refund for ANY REASON within 30 days of delivery. However, this does not include shipping fees. A customer will only be refunded fully (original payment + initial shipping fees) for the following reasons: if the product was faulty from the beginning, the product did not work as advertised or have become faulty within 30 days of use (subject to approval).
In a situation where you could not correct your order before it was shipped out, all you have to do is reject the package when it gets to you.
We will reship the correct items when the package gets returned to our HQ.
However, kindly be informed that in a situation where the price of the new item is higher than what you paid for previously, you will pay for the difference in price.
Please, kindly be informed that you have to return the cable in the exact manner that it was delivered to you. Standard return rules apply, please see “Returns”.
The last option is gift cards. This means you can choose to use the initial purchasing amount to purchase other products within the HiQ online store. Again, the customer will still have to send items to us at their own expense (for exchange reasons only), once we receive the items in good working and resellable condition, we will then issue a gift card to the customer. The customer will receive the full initial amount (original payment + initial shipping fee) in store credit and also will not be charged restocking and handling fees.