Updated on: August 19, 2020
HiQ is committed to making our products available to everyone in the world*. We work closely with the most reliable international and domestic couriers to ensure that your package gets to you safely without delay.
Free shipping is valid for qualifying orders of US$ 99 or more after applicable discounts.
We ship worldwide for a flat-rate fee of US$ 9 on all orders less than US$ 99.
Need a shipping update on your order? Contact our Customer Happiness Team.
* We ship to all countries excluding the following which have been flagged by courier services as restricted or high risk: Belarus, Cote d’Ivoire, Cuba, the Democratic Republic of the Congo, North Korea, Sierra Leone, Sudan, Syria & Zimbabwe. If you would like a shipment to any of these countries we will make alternative arrangements that may cost more, however, we can’t guarantee the shipment’s arrival.
Orders are processed within 1-2 business days and you will receive a tracking number within 4 business days*.
Our order processing is automated, meaning, once an order is placed on our website, it cannot be canceled.
All shipments are sent from our warehouse in Hong Kong and shipped through several carriers and postal service providers. Upon entry in the destination country, it is handled and processed by your local postal service.
Orders typically take 5-15 business days to reach international destinations, but can sometimes take as long as 4-6 weeks for some destinations. This timeframe largely depends on where you live.
* There may be an extended delay in delivery time during public holidays and holiday seasons.
The customer will be responsible for paying all import duties and taxes. These costs are not included in the cost of delivery.
Have more questions? Contact our Customer Happiness Team.